Privacy Policy

Supaos Privacy Policy

Effective Date: December 9, 2025

At Supaos (we, us, or our), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, software, applications, and websites (collectively, the Service).

1. Information We Collect

We collect various types of information in connection with the Service, including:

1.1 Information You Provide to Us

• Account Information: When you register for an account, we collect your name, email address, username, password, and any other information you provide during registration.
• Profile Information: You may choose to provide additional profile information such as profile picture, bio, company name, job title, location, and other optional details.
• User Content: We collect any content you create, upload, submit, or share through the Service, including code, projects, comments, messages, files, and other materials.
• Payment Information: If you make purchases, we collect payment card information, billing address, and other financial data necessary to process transactions (processed securely through third-party payment processors).
• Communications: When you contact us for support, provide feedback, or communicate with us in any way, we collect the information you provide in those communications.
• Survey and Research Data: We may collect information you provide when participating in surveys, research studies, or promotional activities.

1.2 Information We Collect Automatically

• Usage Data: We collect information about how you interact with the Service, including features used, pages viewed, time spent, clicks, actions taken, and navigation paths.
• Device Information: We collect information about the device you use to access the Service, including device type, operating system, browser type and version, unique device identifiers, and device settings.
• Log Data: Our servers automatically record information when you use the Service, including IP address, access times, referring URLs, and error logs.
• Location Data: We may collect approximate location data based on your IP address. With your permission, we may also collect precise location data from your device.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixels, local storage, and similar technologies to collect information about your browsing activities and preferences.

1.3 Information from Third Parties

• Social Media and Authentication Services: If you connect your account with third-party services (e.g., GitHub, Google), we receive information from those services as permitted by their terms and your privacy settings.
• Analytics and Service Providers: We may receive information from third-party analytics providers, advertising partners, and other service providers.
• Public Sources: We may collect publicly available information to enhance your profile or improve our Service.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Providing and Improving the Service

• Operating, maintaining, and delivering the Service
• Creating and managing your account
• Processing transactions and sending transaction notifications
• Providing customer support and responding to inquiries
• Developing new features and improving existing functionality
• Personalizing your experience and providing customized content
• Monitoring and analyzing usage patterns and trends

2.2 Communications

• Sending you service-related announcements, updates, and technical notices
• Providing information about new features, products, and services
• Sending marketing communications (with your consent where required)
• Responding to your comments, questions, and requests

2.3 Security and Compliance

• Detecting, preventing, and addressing technical issues, fraud, and security threats
• Enforcing our Terms of Service and other policies
• Complying with legal obligations and responding to legal requests
• Protecting the rights, property, and safety of Syntax.OS and our users

2.4 Research and Analytics

• Conducting research and analysis to understand user behavior
• Creating aggregate or anonymized data for various purposes
• Testing new features and functionality

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Your Consent

We share your information when you give us explicit consent to do so, such as when you authorize third-party integrations or choose to share your content publicly.

3.2 Service Providers and Partners

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Payment processors and financial institutions
• Analytics and data analysis providers
• Customer support and communication tools
• Marketing and advertising partners
• Security and fraud prevention services

3.3 Legal Requirements and Protection

We may disclose your information if required to do so by law or if we believe in good faith that such action is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service and other agreements
• Protect the rights, property, or safety of Syntax.OS, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.5 Aggregated or Anonymized Data

We may share aggregated or anonymized information that cannot reasonably be used to identify you. This may include statistical data, research findings, and industry insights.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. A cookie is a small data file stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until deleted).

4.1 Types of Cookies We Use

• Essential Cookies: Required for the Service to function properly, including authentication and security.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.
• Analytics Cookies: Help us understand how users interact with the Service and improve performance.
• Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

4.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may affect your ability to use certain features of the Service. Please note that disabling essential cookies may prevent you from accessing the Service.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and security
• Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials and for any activities under your account.

6. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period depends on the type of information and the purposes for which we use it:

• Account Information: Retained while your account is active and for a reasonable period after account closure
• User Content: Retained according to your account settings and deletion requests
• Transaction Records: Retained as required by applicable law (typically 7 years)
• Usage Data: Retained for analytical purposes, typically up to 18 months

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to your personal information and receive a copy of the data we hold about you. You may also request that we provide your information in a structured, commonly-used, machine-readable format for portability to another service.

7.2 Correction and Update

You have the right to request correction of inaccurate or incomplete information. You can update most of your information directly through your account settings.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, legitimate business purposes). You can delete your account through the account settings or by contacting us.

7.4 Objection and Restriction

You have the right to object to certain processing of your information and request restriction of processing in certain circumstances.

7.5 Withdraw Consent

Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

7.6 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by updating your account preferences.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy. We will respond to your request within a reasonable timeframe and as required by applicable law.

8. International Data Transfers

Syntax.OS operates globally, and your information may be stored and processed in any country where we or our service providers maintain facilities. By using the Service, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

When we transfer personal information from the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, or other legally recognized transfer mechanisms to ensure your data receives adequate protection.

9. Children's Privacy

The Service is not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.

10. Third-Party Services and Links

The Service may contain links to third-party websites, services, or applications that are not owned or controlled by Syntax.OS. This Privacy Policy does not apply to those third-party services.

We are not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services before providing them with your information or using their services.

11. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected, the sources, purposes, and third-party recipients.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt out of the sale of your personal information (we do not sell personal information).
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, please contact us at hello@supaos.ai. We will verify your identity before processing your request.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have specific rights under the General Data Protection Regulation (GDPR):

• The right to be informed about how your data is processed
• The right of access to your personal data
• The right to rectification of inaccurate data
• The right to erasure (right to be forgotten) in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

Our legal basis for processing your personal data includes:

• Contract: Processing necessary to provide the Service
• Consent: Where you have given explicit consent
• Legitimate Interests: For our business operations, subject to your rights
• Legal Obligation: To comply with applicable laws

You also have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

13. Do Not Track Signals

Some web browsers include a Do Not Track (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Because there is not yet a common understanding of how to interpret DNT signals, we do not currently respond to browser DNT signals.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on this page with a new Effective Date
• Sending you an email notification (if you have an account)
• Displaying a prominent notice on the Service

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Service after changes become effective constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within a reasonable timeframe, and no later than required by applicable law.